Returns & Refunds

Please request your return within 14 days of receiving your order. Once requested, please send your item back within 14 days.

Items should be returned in the same condition they arrived in, unworn apart from trying on, and free from damage, stains, makeup, perfume, smoke or body odour.

All returns are inspected. Where wear, damage or odours have reduced the item’s value, your refund may be reduced to reflect that loss. If the item has lost its entire value, the refund will be rejected.

1. Email modeville1@gmail.com within 14 days of receiving your order. Please include your order number and the item or items you would like to return.
2. We review your request and email you with return instructions, or tell you if we need anything else from you.
3. Send your item back within 14 days of requesting the return.
4. We inspect the return when it arrives, and email you once your refund has been processed.

If your item arrives faulty, damaged or is not what you ordered, please email modeville1@gmail.com with your order number and photos showing the problem. We will review it and let you know how we can put it right.